Privacy Policy

Privacy Policy

Our Privacy Policy for Website Users

Note: In this statement references to 'we' 'us' or 'our' are references to Team Fostering. References to 'you', 'user(s)' or 'visitor(s)' are references to any person who uses this website.

This website is owned and controlled by Team Fostering.

Team Fostering is committed to implementing measures designed to protect the privacy of those using our services. Team Fostering respects the privacy of all those who visit our site and use our online services. We collect information from and about our users to be used to improve the service we offer.

Except as set forth within this Privacy Policy and other published guidelines, we do not collect or release personally identifiable information about users of this site.

Effect: This Privacy Policy, together with our Terms & Conditions and other published guidelines, governs your interaction with this website.


The Information We May Gather

Non-personally-identifiable information:

As a standard practice, Team Fostering assigns a random number to each user for anonymously tracking content preferences and traffic patterns. This random number lets us keep track of ‘how many’ times users are doing specific things - like visiting our site each month - without really knowing who those users are (unless they specifically tell us by submitting their detail in our contact form). We analyse this data for trends and statistics, such as which parts of our site users are visiting and how long they spend there. We also gather information about what users are searching for so that we can ensure we are providing helpful information to users. We use this information in order to improve our content, plan site enhancements, and measure overall site effectiveness.

Only Team Fostering have access to this on a day-to-day basis. Our website designers and our digital advertising agency may from time to time look at an overview of activity to assist us in the improvement of our website.

Personally identifiable information:

If you submit a request for more information from us by using our online contact form, the information you submit will only be used by Team Fostering. We would advise you to read our Data Privacy Notice before submitting your enquiry and contact details: Enquiry to Foster Data Privacy Notice

Our lists are private and are never sold to any third parties.

If you have any queries please feel free to contact us.


Live Chat

We use a live chat service on our website provided by a third party called Chat Heroes. Their privacy policy is available here: Chat Heroes Privacy Policy

When you use our live chat service, we automatically collect the following information: IP address, browser type and operating system. We will also collect your name, phone number, email address and any other information which you provide to us in order to follow up on an enquiry. If your enquiry is dependent on location, we may also need to confirm a postcode

Transfer and storage of your information:

The information collected by our live chat service is processed by Chat Heroes and their third party chat service provider, SnapEngage, the privacy policy of which is available here: Snap Engage Privacy Policy. Snap Engage stores your information for 120 days. 

A transcript of your live chat is forwarded to us by SnapEngage via email and stored on our email servers.  Our email provider is Microsoft Exchange and their privacy policy is available here: Microsoft Exchange Server Privacy Policy.

Live Chat Cookies

Our live chat service uses functional cookies to allow it to function properly. 

SnapEngage transfers and stores your information outside of the European Economic Area. For further information on the safeguards used, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in collecting your IP address, browser information and device to better understand our customers as they access our website and live chat service. We have a legitimate interest in collecting your name, email address, phone number and any additional information you provide in order to be able to respond to your enquiry and messages you submit via our live chat service. We ask for your phone number and email address in case we are unable to reach you on one of those means and to ensure that we are able to respond to your enquiry as quickly and effectively as possible. We ask for your name so that we know who we will be contacting, to allow us to ensure we are contacting the correct person and for legal and evidential purposes so that we can identify what we have said to whom and when.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract with you (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message or enquiry relates to our goods and services, we will collect your information in order to enter into a contract with you or take steps to enter into a contract with you. This includes the collection of your name, email address and phone number so we know who we are contracting with and so that we can provide you with the information you need in order to be able to enter into a contract with you.

How Long We Retain Your information

Live chat transcripts: we store the information from our live chat service for a maximum period of seven (7) years in order to defend against legal claims. This period is the maximum period in which a claim form can be issued and served in respect of contract and tort claims under the Limitation Act 1980 under English law.

Transfers of your information outside the European Economic Area

Live chat: Information you submit to us by email is transferred outside the EEA and stored on SnapEngage’s servers in the United States of America.

Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used: our SnapEngage has self-certified its compliance with the EU-U.S. Privacy Shield which is available here. The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield.